Privacy Policy

Welcome to the OPTIMORG website. We are committed to protecting the confidentiality of your personal information in accordance with Law 25 (where applicable) and best practices in data protection. This privacy policy informs you about how we collect, use, and share your personal data. By using this Site, you consent to this privacy policy.

Collection of Personal Information

We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, etc., when you interact with our Site, for example, by subscribing to our newsletter or filling out a contact form.

Use of Personal Information

We use your personal information for the following purposes:

• To respond to your requests and provide the services you have requested.

• To personalize your experience on the Site.

• To send you marketing communications and newsletters if you have given your consent.

• To send you transactional and promotional SMS messages if you have opted in (appointment confirmations, reminders, follow-ups, special offers, discounts, and new product updates).

SMS/Text Messaging

By providing your phone number and checking the consent checkbox on our booking form, you explicitly agree to receive SMS messages from OPTIMORG.

• Message types: Appointment confirmations, reminders, follow-ups, and promotional messages (special offers, discounts, new product updates).

• Message frequency varies.

• Message and data rates may apply. For questions about your text plan or data plan, contact your wireless provider.

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to info@optimorg.com.

Carriers are not liable for delayed or undelivered messages.

For privacy-related inquiries, please refer to this privacy policy.

Sharing of Personal Information

We do not share your personal information with third parties for marketing or promotional purposes. Sharing of information with subcontractors as part of support services, such as customer service, is permitted.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Sharing of information with subcontractors as part of support services, such as customer service, is permitted. All other categories of use exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We only share your personal information in the following cases:

• When it is necessary to provide the services you have requested (for example, with delivery service providers or support service subcontractors).

• When required by law or by a court order.

Data Security

We take reasonable measures to protect your personal information against loss, unauthorized access, disclosure, alteration, or destruction.

• Data storage: Your personal information is stored on secure servers located in a data center protected by physical and electronic security measures. Access to these servers is strictly controlled and limited to authorized employees or service providers who need access in the course of their duties.

• Data encryption: All personal data you provide to us is encrypted using industry-standard security protocols, such as SSL, to protect your information during transmission over the Internet.

Please note that while we take steps to secure your data, no method of electronic storage or transmission is completely secure and we cannot guarantee the absolute security of your data. It is important that you also take steps to protect your personal information.

Retention of Personal Information

We only retain your personal information for the period necessary for the purposes for which it was collected, in accordance with legal requirements.

• Order information: If you make a purchase on our site, we retain your order information (such as your name, delivery address, and order history) for 5 years after the transaction is completed to provide after-sales service, manage returns and warranties, and for tax and accounting purposes.

• Newsletter subscriptions: If you subscribe to our newsletter, we retain your email address as long as you choose to remain subscribed. You can unsubscribe at any time using the unsubscribe link provided in each newsletter.

Please note that the retention period may vary depending on the type of data and specific legal requirements. We are committed to not retaining your personal data longer than necessary to achieve the purposes for which it was collected.

Your Rights

You have the right to request access, rectification, deletion, or portability of your personal data. You also have the right to withdraw your consent at any time where applicable.

To exercise these rights or ask questions about our privacy policy, please contact us at info@optimorg.com.

Changes to the Privacy Policy

We may update this privacy policy periodically to reflect changes in our data collection and management practices. The date of the last update will be indicated at the top of this page.

Contact

If you have any questions or concerns about our privacy policy, please contact us at info@optimorg.com.